Yes of course. There are several return address based around the world, one in the UK, USA and one in EU/Latvia. Please visit our returns page and we can start the process www.echobulb.com/returns (https://www.echobulb.com/returns?currency=) Don't hesitate to contact us at info@echobulb.com (infi@echobulb.com)for further details of shipping back the item.